[service promise]
When it comes to reducing or stopping an addiction, we know that making changes isn't always easy on your own. It helps to get the right support. At NORCAS, we're committed to providing that support through services that are free of charge, confidential and professionally accredited.
Our services are free of charge 
With the exception of our training and consultancy services, we think it's important that our clients can benefit from our alcohol, drugs and gambling services free of charge.
Our services are confidential
Our clients can be reassured that they can talk to us in confidence and that we take our responsibilities for confidentiality and data protection very seriously. We give a copy of our Confidentiality and Data Protection leaflet to all our clients to help them understand their rights and our responsibilities under Data Protection Legislation.
We have a legal responsibility to keep up-to-date and accurate records to help us provide a safe and effective service. Within NORCAS we keep one file for each client, which is securely locked away when not in use. If appropriate, we may need to contact the client's GP, Social Services or other professionals to help us decide, with the client, on the best possible treatment.
We'll always seek our clients' consent to keep records, to refer them to others or to share information with other agencies. There are some circumstances, though, where we have a legal obligation to disclose information without gaining consent, such as Public Interest Justification or Prevention of Terrorism.
Our services are accredited
All of our staff work to national drug and alcohol standards and we are accredited by the Federation of Drug & Alcohol Professionals. We are a partner with GamCare and provide a safe, confidential environment in which to offer counselling for people who have problems with gambling. NORCAS has held the Investor in People accreditation since 1999.
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